Jr. Frontend Engineer / Customer Implementation Specialist

Full-time
USD 33,000 a year
Apply: jobs@launchbrightly.com

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. And we are currently looking to bring onboard a strong Jr. Frontend Engineer / Customer Implementation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus, and company productivity.

Founded in 2022 and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate, you will be working intimately with the founding team, who have done 0 to 1 five times over while seeing four of them come to an exit.

The Jr. Frontend Engineer / Implementation Specialist will become an integral member of an intimate 7-person team consisting of:

• Maker #5 (Jr. Frontend Engineer, You!)
• Maker #4 (Lucas, Frontend Engineer)
• Maker #3 (Jose, Fullstack Engineer)
• Maker #2 (Hyder, Backend Engineer)
• Maker #1 (Dennis, Founder)
• Seller #1 (Josh, Co-founder)
• Helper #1 (Vibeke)

Job Description

This role is unique as your work initially focuses on setting up Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder.

Your work will be crucial in helping us better the current implementation process, and propelling us to a place that allows non-technical users to self-serve. This initial phase will involve a combination of testing, analysis, and continuous improvement to enhance the implementation experience.

You will help extend the current V1.0 of our Screenshot Recipe Builder along the following tracks:

• Analyze feedback from users and spot inefficiencies to identify areas of improvement
• Product QA to identify bugs, inconsistencies, and other issues with the implementation experience
• Translating your research and QA activities into detailed and well-documented engineering tickets
• Providing input on product design and mini-mocks to enhance the implementation experience

The success of your initial concentration on setting up Screenshot Automation Recipes will be measured on whether non-technical users become able to self-serve within 6 months.

We are looking for previous experience working with

• Strong understanding of HTML, CSS, and the DOM
• API experience, specifically in Postman; consuming and commenting on internal APIs
• Vue 3 SPA (JS/TypeScript)
• Tailwind CSS (HeadlessUI)
• Applying a UI/UX focus to your development

What you bring to the table

• 0-2 years of industry experience in front-end development
• Satisfaction from producing a genuinely useful product
• Customer-first mentality, instinct to imagine user interaction
• Strong communication and documentation skills
• Writing highly readable, thoroughly tested code
• Personal organization skills and patience for managing multiple contexts
• Passion for being part of the startup journey and taking ownership
• Willingness to take initiative and enthusiasm to make an impact
• Thrives in a collaborative environment

Bonus points

• Prior PM experience or having built something from 0-1
• Experience identifying and documenting bugs with detailed reports

What we offer

• Flexible working hours and locations
• A culture of NO meetings prioritizing maker time and productivity
• A startup culture with openness and inclusiveness
• True ownership and autonomy over your role
• Prioritization of focus time and productivity
• Your choice of technical setup and equipment
• Experienced founders with a track record of building successful products
• Annual meetup as a team in New York City.