By Josh Peacock In [Events](/content/blog/tags/Events/index.html), [Support Driven](/content/blog/tags/Support--Driven/index.html) \| July 2025 # The Support Driven Export is Back for 2025! Join us in Las Vegas 🎲 Las Vegas is calling — the 2025 Support Driven Expo is bringing together the brightest minds in customer support this August 10–12 at UNLV. The [Support Driven Expo](https://www.supportdriven.com/support-driven-expo?ref=launchbrightly) brings together the vibrant Support Driven community to share real-world insights into how customer support teams operate, collaborate on challenges, and collectively advance the industry through shared learning and connection. This year’s event is full of practitioner-led sessions focused on the following tracks: - [AI](https://www.supportdriven.com/expo/ai) - [Career Development](https://www.supportdriven.com/expo/career-development) - [Customer Experience](https://www.supportdriven.com/expo/cx) - [Knowledge Management](https://www.supportdriven.com/expo/knowledge) - [Management](https://www.supportdriven.com/expo/management) - [Support Operations](https://www.supportdriven.com/expo/support-ops) If you're looking to level up your support game from every angle — this is your chance. Here are some of the standout speakers in the Knowledge Management track who will inspire and inform: **How Notion CX Tamed the Multi‑Tool Monster and Transformed Our Support Stack** [Dianmarie De Jesus](https://www.linkedin.com/in/dianmariedejesus) \| Content Program Manager, Internal Documentation at Notion **Vibe Support – A Riff on Vibe Code** [Dan Sahar](https://www.linkedin.com/in/dansahar) \| Co‑founder of Guidde **Unlocking Generative AI’s Potential with KM** [David Kay](https://www.linkedin.com/in/dbkayanda) \| Principal at DB Kay & Associates Inc **Get the Word Out — Disseminating Information to Your Support Team** [Cora Van Leeuwen](https://www.linkedin.com/in/cora-vl) \| Support Specialist & Knowledge Expert at YNAB **Aligning All Post‑Sales Teams to Feed the AI Bot** [Francoise Tourniaire](https://www.linkedin.com/in/francoisetourniaire) \| Owner and Principal of FT Works **Clarify Your Article Types and It Might Change Your Life (or at Least Your Help Center)** [Maring Eberlein](https://www.linkedin.com/in/maringeberlein/) \| Content Strategist and Support Champion at MFrances Consulting **Your AI Is Frustrating Customers — Here’s How to Fix It** [Anuj Shah](https://www.linkedin.com/in/anujmshah) \| CEO & Co‑Founder at Averas AI **Knowledge + AI Strategy for Solo and Small Teams** [Sara Feldman](https://www.linkedin.com/in/sarafeldman) \| Director of Member Engagement at Consortium for Service Innovation The Expo kicks off with a Welcome Party on Sunday, August 10th, and then opens its doors for immersive talks all day Monday and into the early afternoon on Tuesday. Every session is curated for learning — real-world stories and actionable knowledge shared by thoughtful and experienced practitioners. If you’re attending, let’s connect! Both [Dennis](https://www.linkedin.com/in/dennismortensen/) and [Josh](https://www.linkedin.com/in/joshuacpeacock/) will be in attendance and would love to swap ideas over coffee or catch up during one of the sessions. See you in Vegas! :-) * * * You can find the full list of stellar speakers from all talk tracks below. #### AI AI remains a major focus in the Support space, with noticeable effects already shaping the customer support industry. Discover how members of the Support Driven community are leveraging AI to empower their support teams and enhance their operations. **Scale your VOC Program from Manual Tagging to AI** [Rebecca Blount](https://www.linkedin.com/in/rebeccardavis) \| Associate Director, Customer Strategy & Operations at Coterie **Leveraging Support Archetypes to Transform AI Skeptics into Advocates** [Phoebe Killick](https://www.linkedin.com/in/phoebekillick) \| Senior CS Specialist at Front **Prompt Engineering for Customer Support: Best Practices and Learnings** [Michael Fester](https://www.linkedin.com/in/michaelfester) \| Co‑Founder of Markprompt **AI and the Heart of Career Growth** [Tamara Wall](https://www.linkedin.com/in/tamarawall) \| Head of Support at Common Room **Humans with AI Brain** [Megha Rawat](https://www.linkedin.com/in/megha-rawat-31398586) \| Head of Support at DevRev **AI Won’t Replace You – But Agents Who Use AI Will** [April Troester](https://www.linkedin.com/in/apriltroester) \| Chief Customer Officer at Wysh **Fostering an Experimentation Mindset to Teach AI Skills** [Mariena Quintanilla](https://www.linkedin.com/in/mariena) \| CEO & Founder of Mellonhead **Scaling and Automating Support, the Zapier Way** [David Janssen](https://www.linkedin.com/in/mrjanssen143) \| Team Lead, Global Support at Zapier **How to 10× Your AI Agent Performance** [Rahul Asati](https://www.linkedin.com/in/rahul-asati) \| CTO & Co‑founder of Atlas **AI‑led QA Insights** [Emiliano Rodríguez‑Wyler](https://www.linkedin.com/in/emiliano-rwyler) \| Senior Account Executive at Zendesk **Less Typing, More Solving with Video AI Workflows** [Sachin Lad](https://www.linkedin.com/in/sachinlad) \| Chief Technology Officer at Zight #### Career Development Whether you're navigating the dynamic world of community engagement or seeking fresh opportunities for professional growth, join our speakers as they share in-depth insights into their career paths within customer support. **Project Management Skills That Make You Stand Out** [Erica Seamster](https://www.linkedin.com/in/ericaseamster) \| Support at GIPHY **From Laid Off to Lit Up** [Jen Burton](https://www.linkedin.com/in/jenburton) \| Founder of Upper Righters, Inc **The Gift of Feedback** [Kirsten Penaloza](https://www.linkedin.com/in/kirstenpenaloza) \| VP of Client Experience at Scale to Win **What a Medical Residency Can Teach Us About Support Growth** [Chrissy Chavez](https://www.linkedin.com/in/chrissychavez) \| Technical Support Specialist at Help Scout #### Customer Experience Hear from industry experts and community leaders as they reveal proven strategies and creative solutions. Boost your support skills and walk away with practical tips to wow your customers. **AXIS – Beyond CES, A New Score for AI's Customer Support Impact** [Kenji Hayward](https://www.linkedin.com/in/kenjihayward) \| Senior Director of Customer Support at Front **Unlocking the Missing Last Mile in Your CX Strategy** [Adam Boelke](https://www.linkedin.com/in/adam-boelke) \| Founder & Managing Partner at Alignment Advantage Group **Why the Best CX Leaders Think Like Waiters** [Leanna Olbinsky](https://www.linkedin.com/in/lolbinsky) \| Head of Customer Experience at SkillCat **The Beings & the Bots: The Role of Humans in an AI CX World** [Abbey Sparks](https://www.linkedin.com/in/abbey-sparks) \| Global Director of Client Success at Boldr **Customer Value Journey: Mapping It. Operationalizing It. Transforming CX.** [Yoram Baltinester](https://www.linkedin.com/in/abbey-sparks) \| Customer Success Strategy & Operations at Bonterra **Why Your Customers Really Cancel** [Clay Telfer](https://www.linkedin.com/in/claytelfer) \| Customer Success Director & Founder of Churnbreaker Consulting **How Voice of Customer Became My Enterprise Superpower** [Lala Mamedov](https://www.linkedin.com/in/lalamamedov) \| Founder and Principal Consultant at The Support Strategy **Scaling CX Leanly** [Hilary Dudek](https://www.linkedin.com/in/hilarydudek) \| Head of Customer Experience at Gamma #### Management Whether you’re just starting out in people management or have years of experience, navigating diverse work environments and managing burnout can be tough. Hear from Support Driven community speakers as they share practical guidance and insights to help managers at all stages strengthen their leadership abilities. **Universal Building Blocks for Global Agent Training and Certification** [Josh Carpenter](https://www.linkedin.com/in/joshcbcarpenter) \| Senior Director, Customer Support at Arkestro **Things I Wish I Had Known as a Support Manager** [Grace James](https://www.linkedin.com/in/morgangrace) \| Principal Program Manager, Strategic Programs at Intercom **Rethinking CX Hiring Through Product Affinity** [Funmi Ajala](https://www.linkedin.com/in/oluwafunmi-ajala/) \| Head, Customer Support & Digital Operations at Hugo **The Art & Science of Managing a Small Customer Support Team** [Kevin Zyskowski](https://www.linkedin.com/in/kevinzyskowski) \| Chief Executive Officer at CertainlyCx & RavenCx **Creating Calm in the Chaos of Reactive Work** [Zorah Mardesich](https://www.linkedin.com/in/zmardesich) \| Customer Support Manager at PagerDuty **Even Your Support Team Needs Support** [Val Quinn](https://www.linkedin.com/in/valquinn) \| Senior Manager, Customer Support at Vimeo **The People-First Approach to Incident Management** [Kat Gaines](https://www.linkedin.com/in/katgaines) \| Senior Manager, Developer Relations and Community at PagerDuty **Make Them Listen: Find Your Executive Voice in CX** [Ty Givens](https://www.linkedin.com/in/tybryantgivens) \| Founder & CEO of CX Collective #### Support Operations Support operations professionals lead the way in customer service innovation, from rolling out sophisticated ticketing systems to building extensive knowledge bases. Tapping into their experiences and proven strategies can provide you with valuable ideas to enhance and streamline your own support operations. **From Insight to Action w/ the EASI Matrix** [Chris Carter](https://www.linkedin.com/in/cartertx) \| Founder / Principal Consultant at Drivetrain Solutions **Getting the Green Light to Hire Humans** [Lexi Horn](https://www.linkedin.com/in/alexishorn) \| Director, Customer Experience at Calming Co **Snappy Solutioning by Building Tools with ChatGPT** [Peter Peckarsky](https://www.linkedin.com/in/peterpeckarsky) \| Strategy & Enablement at GoFundMe **New to Outsourcing? How Not to Mess It Up** [Nadira Garufi](https://www.linkedin.com/in/nadira-g-344a7b62) \| Director of Customer Service and Operations at Horatio **QA Is a Mess Everywhere, but Here’s What’s Working** [Jen Weaver](https://www.linkedin.com/in/jen-weaver) \| Head of Customer Engagement at Tettra **Scaling Leadership with Coaching** [Anna Fink](https://www.linkedin.com/in/anna-fink-727b7b4a) \| Software Support Team Coach at Infinite Campus **Building a CX Operations Team with No Dedicated Headcount** [Andrew Rios](https://www.linkedin.com/in/riosa) \| Founder of RIOS MGMT **Beyond the Queue: The New Roles Shaping the Future of CX** [Susana de Sousa](https://www.linkedin.com/in/sdsc) **The Service Analytics Is Broken** [Marcel Barrera](https://www.linkedin.com/in/marcelbarrera) \| CSO & Co-Founder of serviceMob Inc. **How Support Operations Can Thrive During the Holiday Rush** [Rita Saoud](https://www.linkedin.com/in/rita-saoud-89b88349) \| Senior Vice President at Horatio