By Josh Peacock  
In [Events](/content/blog/tags/Events/index.html), [Support Driven](/content/blog/tags/Support--Driven/index.html)  
| March 2025

# The speaker list for the SD Leadership Summit has been released!

The Support Driven Leadership Summit is set to take place from March 18-20, 2025, at the Capital Factory's Voltron Room in Austin, Texas.

Support Driven’s first [Leadership Summit](https://www.supportdriven.com/summit/austin-2025) for the year is set to kick off on March 18th and will be focused on championing the importance of Customer Support and Customer Experience. This in-person conference is designed specifically for Heads of Support and senior leaders across the Customer Support and Customer Experience industry, and offers a platform to gain insights from fellow industry experts on the customer-centric strategies that shape your organization's success.

Beyond the well curated list of speakers, the summit also offers ample opportunities for networking. Attendees can connect with peers, share experiences, and build relationships that extend beyond the conference.

The awesome list of speakers at the Austin summit include:

**Leading Support Teams Through Change**  
Presented by: [Hayden Mills](https://www.linkedin.com/in/haydenemills), Director of Customer Experience at Alloy

**Separating AI Hype from Reality in a Budget-Conscious World**  
Presented by: [Arturo Suarez Martin](https://www.linkedin.com/in/suarezmartin), Senior Director of Customer Success & GM at PagerDuty

**Practices to Empower CX to Deliver Real Business Results**  
Presented by: [Thaysa Starling](https://www.linkedin.com/in/thaysa-starling), Founder of DEX

**High Performance Strategies for Support Teams**  
Presented by: [Alisha Joseph](https://www.linkedin.com/in/alijoseph), Founder of Savvy Service Pro

**Measuring What Matters to Create Experiences That Last**  
Presented by: [Nate Brown](https://www.linkedin.com/in/cxaccelerator), Head of CX Advisory at Metric Sherpa

**Making Metrics Matter and Showing Impact To Your Organization**  
Presented by: [James Baldwin](https://www.linkedin.com/in/baldwinjames), Director of Customer Experience at Rewind

**5 Tactics to Drive Business Value by Connecting Support and Product**  
Presented by: [Robert Armstrong](https://www.linkedin.com/in/robarmstrongpm), Director of Product Support and Customer Experience at Aya Healthcare

**Designing Support Processes That Balance Efficiency and Empathy**  
Presented by: [Joseph Huisman](https://www.linkedin.com/in/josephhuisman), Head of Customer Support at XYZ Corp

**Mastering the Art of Delivering Hard Truths to Senior Executives**  
Presented by: [Andrew Rios](https://www.linkedin.com/in/riosa), Head of Customer Experience, Cityside Fiber & Founder of RIOS MGMT

**Transforming Support into a Proactive Value Driver**  
Presented by: [Mykel Salomon](https://www.linkedin.com/in/mykel-salomon-54070730), Global Support Director, XAPT

**Advancing Your Career Beyond Customer Support Leadership**  
Presented by: [Philippe Mesritz](https://www.linkedin.com/in/pmesritz), Chief Customer Officer, Fractal Exec

**How to Build Your CX Empire Using Nothing But Tables and Chairs**  
Presented by: [Sam Chandler](https://www.linkedin.com/in/sachandler), Director of Customer Success, Kustomer

Tickets are still available so don’t miss the chance to gain insights from this stellar group of CX experts!