# Best Practices

A sorted list of all Best Practices articles on our blog with the most recent on top

- [Screenshot margins in documentation: best practices and common pitfalls](/content/blog/screenshot-margins-in-documentation-best-practices-and-common-pitfalls/index.html)

- [A guide for understanding ADA compliance in your help docs and screenshots](/content/blog/a-guide-for-understanding-ada-compliance-in-your-help-docs-and-screenshots/index.html)

- [How to align screenshot automation with your existing content review workflows](/content/blog/how-to-align-screenshot-automation-with-your-existing-content-review-workflows/index.html)

- [How to automate screenshots for multilingual Web Apps](/content/blog/how-to-automate-screenshots-for-multilingual-web-apps/index.html)

- [Don’t Avoid Screenshots in Your Documentation—Automate Them Instead!](/content/blog/dont-avoid-screenshots-in-your-documentation/index.html)

- [Should Screenshots and Images Come Before or After the Text in Documentation?](/content/blog/screenshots-before-or-after-text-in-documentation/index.html)

- [Screenshot Size Guidelines for Documentation and Help Articles](/content/blog/screenshot-size-guidelines/index.html)

- [Rotten Data: The impact of outdated content and screenshots on your Support Metrics](/content/blog/the-impact-of-outdated-content-and-screenshots-on-your-support-metrics/index.html)

- [Why investing in quality Support Articles is your most important AI Strategy](/content/blog/why-investing-in-quality-support-articles-is-your-most-important-ai-strategy/index.html)

- [Should you use borders around screenshots in your help docs?](/content/blog/should-you-use-borders-around-screenshots-in-your-help-docs/index.html)

- [6 Metrics to show how Customer Support is NOT a Cost Center](/content/blog/6-metrics-to-show-how-customer-support-is-not-a-cost-center/index.html)

- [Use CES to show that Customer Support is NOT a Cost Center](/content/blog/use-ces-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Use Increased Upsell/Cross-Sell to show that Customer Support is NOT a Cost Center](/content/blog/use-increased-upsell-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Use Churn Rate to show that Customer Support is NOT a Cost Center](/content/blog/use-churn-rate-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Use Time to Value (TTV) to show that Customer Support is NOT a Cost Center](/content/blog/use-time-to-value-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Use NPS to show that Customer Support is NOT a Cost Center](/content/blog/use-nps-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Use CSAT to show that Customer Support is NOT a Cost Center](/content/blog/use-csat-to-show-that-customer-support-is-not-a-cost-center/index.html)

- [Understanding the Power of Product Visuals in Your Help Center Articles](/content/blog/power-of-product-visuals-in-your-help-center-articles/index.html)

- [5 ways to boost your Customer Effort Score (CES)](/content/blog/5-ways-to-boost-your-customer-effort-score/index.html)

- [How to get more from your Customer Effort Score (CES)](/content/blog/how-to-get-more-from-your-customer-effort-score/index.html)

- [How to measure your Customer Effort Score (CES) and ask the right survey questions](/content/blog/how-to-measure-your-customer-effort-score-and-ask-the-right-survey-questions/index.html)

- [The 16 most important Help Center metrics](/content/blog/the-16-most-important-help-center-metrics/index.html)

- [The ultimate guide to designing a great help center](/content/blog/the-ultimate-guide-to-designing-a-great-help-center/index.html)

- [Why self-service support is good for both you and your customers](/content/blog/why-self-service-support-is-good-for-both-you-and-your-customers/index.html)