Best Practices

A sorted list of all Best Practices articles on our blog with the most recent on top

• Screenshot margins in documentation: best practices and common pitfalls

• A guide for understanding ADA compliance in your help docs and screenshots

• How to align screenshot automation with your existing content review workflows

• How to automate screenshots for multilingual Web Apps

• Don’t Avoid Screenshots in Your Documentation—Automate Them Instead!

• Should Screenshots and Images Come Before or After the Text in Documentation?

• Screenshot Size Guidelines for Documentation and Help Articles

• Rotten Data: The impact of outdated content and screenshots on your Support Metrics

• Why investing in quality Support Articles is your most important AI Strategy

• Should you use borders around screenshots in your help docs?

• 6 Metrics to show how Customer Support is NOT a Cost Center

• Use CES to show that Customer Support is NOT a Cost Center

• Use Increased Upsell/Cross-Sell to show that Customer Support is NOT a Cost Center

• Use Churn Rate to show that Customer Support is NOT a Cost Center

• Use Time to Value (TTV) to show that Customer Support is NOT a Cost Center

• Use NPS to show that Customer Support is NOT a Cost Center

• Use CSAT to show that Customer Support is NOT a Cost Center

• Understanding the Power of Product Visuals in Your Help Center Articles

• 5 ways to boost your Customer Effort Score (CES)

• How to get more from your Customer Effort Score (CES)

• How to measure your Customer Effort Score (CES) and ask the right survey questions

• The 16 most important Help Center metrics

• The ultimate guide to designing a great help center

• Why self-service support is good for both you and your customers