By Josh Peacock  In [Events](/content/blog/tags/Events/index.html) | March 2026

# Support Driven: Los Angeles Summit 2026

The speaker lineup for the Support Driven Los Angeles Summit has been released — and this one is built for leaders shaping the future of support.

Taking place in Los Angeles, this [in-person Leadership Summit](https://www.supportdriven.com/los-angeles-summit-2026) is a dedicated gathering for Heads of Support and senior leaders across Customer Support and Customer Experience. With a strong focus on the evolving needs of modern support professionals, the event centers around leadership-led sessions, deep-dive conversations, and practical takeaways you can bring back to your team immediately.

This is not a tactical how-to conference. This isn’t a tactical how-to conference. It’s a room full of decision-makers talking strategy, AI, revenue, team design and the role support plays in driving business impact.

#### A Leadership-Focused Gathering

The Summit brings together professionals from a wide range of companies across the support and CX space — from growing teams to established organizations. That mix of perspectives creates space for thoughtful discussion, shared challenges and honest conversations from the trenches.

Attendees aren’t just coming to listen. They’re coming to exchange ideas with peers navigating similar challenges — scaling automation, protecting human connection, building careers and proving customer support’s impact at the executive level.

#### The 2026 Speaker Lineup

The team at Support Driven have carefully curated the following list of support leaders to share their experiences from the real-world, including:

**How Support Insights Can Power Revenue and Retention**  
Presented by: [Michelle Dizon](https://www.linkedin.com/in/michelleadizon/), [Alyssa Medin](https://www.linkedin.com/in/alyssaedelman/)

**The Mindset Shift That Transforms Teams**  
Presented by: [Ben Meredith](https://www.linkedin.com/in/benunc/)

**Designing Support Strategy Before the Data Exists**  
Presented by: [Lala Mamedov](https://www.linkedin.com/in/lalamamedov/)

**How Great Careers Are Intentionally Built**  
Presented by: [Alex Davison](https://www.linkedin.com/in/alex-davison/)

**The Cost of Being Too Nice**  
Presented by: [Ryan Klausner](https://www.linkedin.com/in/ryanklausner/)

**The Ladder From Churned Detractors To Champions**  
Presented by: [Clay Telfer](https://www.linkedin.com/in/claytelfer/)

**PAUSE and Transform Every Customer Conversation**  
Presented by: [Mike Corry](https://www.linkedin.com/in/mccorry/)

**Support is a Growth Engine**  
Presented by: [Kenji Hayward](https://www.linkedin.com/in/kenjihayward/)

**Managing 10,000 Tickets a Month With Empathy and Engineering**  
Presented by: [Ugo Balducci](https://www.linkedin.com/in/ugo-balducci/)

**Turning Ecommerce Customer Questions into Loyalty & Growth**  
Presented by: [Todd Benton](https://www.linkedin.com/in/toddbenton/)

**The Human Protocol: AI Frameworks That Build Trust and Teams**  
Presented by: [Mykel Salomon](https://www.linkedin.com/in/mykelsalomon/)

**How Brands Win or Lose in an Automated World**  
Presented by: [Marlene Summers](https://www.linkedin.com/in/marlene/)

**When AI Empties the Queue and Raises the Stakes**  
Presented by: [Lihi Shadmi](https://www.linkedin.com/in/lihishadmi/)

The Los Angeles Summit is shaping up to be an engaging event for leaders who want to move beyond reactive support and build organizations that influence revenue and growth.

And we can’t wait! If you’re attending feel free to reach out to [Josh](https://www.linkedin.com/in/joshuacpeacock/) ahead of time, or come say hello at the event.

See you in Los Angeles.