By Josh Peacock  
In [Events](/content/blog/tags/Events/index.html) | October 2025

# ElevateCX NYC is around the corner — and LaunchBrightly will be there!

The ElevateCX NYC event will be held on October 24 at The Second City theatre in Brooklyn. Join us for a full day of talks, networking and deep conversations around the latest trends in customer support.

[ElevateCX NYC](https://www.elevatecx.co/nyc-2025) is built around learnings from real-word practitioners that you can adopt quickly and apply immediately. Think practical frameworks and templates, small-group breakout sessions and space to meet and compare notes with fellow peers. No fluff — just a setting designed for practical takeaways. The topics for the day will range across support operations, AI-human interplay, leadership under pressure, and aligning your CX work with business outcomes.

And we are thrilled to announce that our CEO and Founder, [Dennis Mortensen](https://www.linkedin.com/in/dennismortensen/), will be one of the speakers!

**CX Audits: Why Humans Shouldn’t Be Diff Tools**  
_How machine-run, full-collateral audits free Support and CX teams to focus on meaningful work._

Customer support and CX often find themselves stuck eyeballing screenshots side-by-side or chasing down minor copy tweaks to try to identify where UI changes and updates have been made. In this session, Dennis will share how [machine-led screenshot audits across your help documentation can surface precisely what has changed across your product](/content/product/audit/index.html), without you having to play detective, and provide you with a repeatable process for making updates to your help collateral.

Expect a mix of strategy and tactical insight. Dennis will walk through several real-world use cases, show you how visual screenshot diffs can be used to automatically highlight changes, and how [maintaining a screenshot and audit history can enhance the governance process around your help center](/content/product/screenshot-history/index.html). A can’t miss talk for any Knowledge Manager!

* * *

But that is one of the great talks scheduled for the day. Take a sneak peek at the stellar list of confirmed speakers for the event:

[Erica Clayton](https://www.linkedin.com/in/e-clayton)  
VP of Hot Takes and cat connoisseur, you’ve seen her in bands.

[Fran Brzyski](https://www.linkedin.com/in/fbrzyski)  
Founder of Hark, personally revolutionizing the customer journey, tallest guy in the room.

[Sarah Hatter](https://www.linkedin.com/in/sarahhatter)  
Community Enthusiast and the reason you’re here

[Angel Funes](https://www.linkedin.com/in/angelfunes)  
Filmmaker, risk taker, deal maker, and founder of Mentors.CX

[Matt Dale](https://www.linkedin.com/in/mdale7)  
Vintage car enthusiast and Legendary CX Coach

[Mercer Smith](https://www.linkedin.com/in/smithmercer)  
You know her from the internet.

[Sam Chandler](https://www.linkedin.com/in/sachandler)  
Director, Commercial Success

[Nancy Gurd](https://www.linkedin.com/in/nancy-gurd-17b67a209)  
Team Culture Cheerleader & Director of Customer Experience

[Craig Stoss](https://www.linkedin.com/in/cstoss)  
Canadian genius, goes by CraigGPT. The only person you should trust for any information about AI.

[Amiee Twigg](https://www.linkedin.com/in/amiee-twigg)  
Customer Experience Lead and people riser-upper. Some say she’s the best manager she’s ever had.

[Cati Brunell-Brutman](https://www.linkedin.com/in/cati-brunell-brutman-5355b04a)  
Head of CX

[Kara (McDermott) Randle](https://www.linkedin.com/in/kara-randle-b4536760)  
CX Manager

[Jennifer Villalba](https://www.linkedin.com/in/jennifer-villalba-34999469)  
Director of Customer Experience

[Leanna Nazzisi](https://www.linkedin.com/in/leanna-nazzisi)  
Senior Director of Customer Experience

If you're planning to attend feel free stop by and say hello or drop [Dennis](https://www.linkedin.com/in/dennismortensen/) a DM 🙂

See you in NYC!